Privacy Policy
Effective date: July 14, 2026
DConnect Care and DConnect Practice are operated by Stroll Bike Pvt. Ltd. This Privacy Policy explains how we collect, use, store, protect, and share user information when users access or use our mobile applications and related healthcare appointment services.
This policy applies to:
- DConnect Care — the patient / member mobile application used to find care, book appointments, manage visits, and receive service updates.
- DConnect Practice — the management mobile application used by doctors, clinics, and practice staff to manage appointments, patients, profiles, and related practice workflows.
By using DConnect Care or DConnect Practice, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect personal information that users provide directly, including name, phone number, email address, account details, appointment details, practice or clinic details, professional profile information (for DConnect Practice users), and service-related information required to provide app features.
We may also collect device and technical information such as device type, operating system version, app version, IP address, crash logs, diagnostic data, push notification tokens, and usage information to improve app performance, security, and reliability.
Location Information
DConnect Care may request location permission to help users select or confirm service locations, healthcare visit locations, or appointment-related location information when required for app functionality.
DConnect Practice may use location or address-related information associated with clinics, practices, or appointments when required to operate practice workflows.
Location information is used only for app functionality and user-requested services. We do not collect location data when the app is closed or not in use.
How We Use Information
We use collected information to create and manage user accounts, provide app features, process appointment requests, support practice management workflows, improve app performance, prevent fraud or misuse, provide customer support, send appointment-related or service updates (including push notifications where enabled), and comply with legal obligations.
Third-Party Services
DConnect Care and DConnect Practice may use third-party services that may collect information used to identify users or support app functionality. These services may include:
- Google Play Services
- Firebase / Google Cloud Messaging (for push notifications and related app services)
Data Sharing
We do not sell user personal information. We may share necessary information with service providers, healthcare service partners, technical partners, or legal authorities only when required to operate the apps, provide requested services, support appointment and practice workflows, comply with law, prevent fraud, or protect user safety and app security.
Data Security
We use reasonable technical and organizational measures to protect user data from unauthorized access, misuse, loss, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.
Data Retention and Deletion
We retain user information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent misuse, and maintain business records.
Users of DConnect Care or DConnect Practice may request deletion of their account or personal data by contacting us using the email address provided below.
Children’s Privacy
DConnect Care and DConnect Practice are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete such information.
Medical Disclaimer
DConnect Care is a healthcare appointment and service management app for patients. DConnect Practice is a practice / clinic management app for healthcare providers and staff. Neither app is an emergency medical service, and neither provides medical diagnosis or treatment. For medical emergencies, users should contact the nearest hospital or emergency service immediately.
Links to Other Sites
DConnect Care and DConnect Practice may contain links to external websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions, suggestions, or data deletion requests regarding this Privacy Policy for DConnect Care or DConnect Practice, contact us at: rajabharathi453@gmail.com